Privacy

We collect personal information from our customers through this website in the regular course of doing business. This page answers some of the most frequently asked questions, and lets you know how we’re collecting and using the information you entrust to us.

What personal information do you collect about me?

We collect the following information about you:

  • Name
  • Company/Organization
  • Address
  • Postal/Zip Code
  • Phone Number
  • Email Address
  • Payment card number
  • Payment card expiry date
  • Payment card security code
  • Purchase details

When you visit our web site, we also collect:

  • information about your computer, including your IP address, the type of operating system and browser you use, and your computer’s location
  • what pages you visit on our site and what links you click on

How do you use this information?

The main reason we collect personal information from you is to facilitate on-line purchases. There are several components to this:
To process your payment for on-line purchases, which uses:

  • Your Name
  • Company/organization
  • Address
  • Postal/Zip Code
  • Phone Number
  • Email Address
  • Payment card number
  • Payment card expiry date
  • Purchase details

To fulfill the orders once received, which uses:

  • Your Name
  • Company/organization
  • Address
  • Postal/Zip Code
  • Phone Number
  • Email Address
  • Payment authorization
  • Purchase details

To ship your purchases to you, which uses:

  • Your Name
  • Company/organization
  • Address
  • Postal/Zip Code
  • Phone Number
  • Email Address
  • Purchase details

To record your purchases to facilitate future support, warranty, returns and customer relationship management and for reporting purposes, which uses:

  • Your Name
  • Company/organization
  • Address
  • Postal/Zip Code
  • Phone Number
  • Email Address
  • Payment authorization
  • Purchase details

If it’s a necessary part of any of these activities, we may disclose your information to another company. For example, when you make an on-line purchase, we pass your payment information to a credit card processing agency to process the payment. We also pass on your name and address to a courier company to complete a delivery.

Use of Personal Information for Secondary Reasons

We also may use your personal information for other, secondary reasons, including:

Post-order follow-up

A Novra sales or technical support representative may contact you after your purchase. To facilitate this contact, they will have access to the following information:

  • Your Name
  • Company/organization
  • Address
  • Postal/Zip Code
  • Phone Number
  • Email Address
  • Purchase history

Returns

If goods are returned following our Return Policy, the following information may be collected to facilitate the return and process a refund:

  • Your Name
  • Company/organization
  • Address
  • Postal/Zip Code
  • Phone Number
  • Email Address
  • Payment card number
  • Payment card expiry date
  • Payment card security code
  • Purchase history

Sharing of Personal Information with Third Parties

Sometimes, we also share your personal information with other companies, including:

  • Credit reporting agencies
  • Third party contractors (such as a courier company)

We do so only for the purpose of completing the activities describe above.
We do not sell customer information to any third parties for any purpose whatsoever.

If you have any questions or concerns regarding your privacy and Novra’s use of your personal information, please contact us.